Refund & Return Policy

At Hearth & Haven Co., we stand by the quality of our products and want you to feel confident in your purchase. If something's not quite right, we're here to help — your satisfaction is our priority.

Try Our Patches Risk-Free: We believe so strongly in our natural pain relief that we want you to experience the difference yourself. If our patches don't provide the relief you're seeking within 30 days, we'll make it right.

30-Day Guarantee

If you're not fully satisfied with your order, you can contact us within 30 days of delivery to request a return or exchange. We'll guide you through the process to make it smooth and fair.

Cancellation Policy

Orders can be modified or canceled within 24 hours of purchase. After this window, your order may already be in processing and cannot be changed.

  • Refunds for canceled orders will be processed within 5-10 business days.

Returns & Eligibility

We accept returns on unused patches within 30 days of delivery. If you've tried a few patches and they're not working for you, contact us - we're here to help find a solution that works.

We do not issue refunds for items that are:

  • Used extensively or damaged due to misuse
  • Returned without prior approval
  • Returned outside the 30-day window

To start a return, email hello@hearthnco.com with:

  • Your order number
  • A brief reason for return

Our team will confirm eligibility and provide next steps. Return shipping costs are the customer's responsibility unless the item was received damaged or defective (typically $3-8 for standard returns).

Return Inspection & Refund Timeline

Once we receive your return, please allow up to 5 business days for inspection. If approved, refunds are processed within 5-10 business days.

Refunds will be issued to your original payment method in USD ($). We are not responsible for delays caused by your bank or for any foreign transaction fees.

Damaged or Defective Items

If your item arrives damaged (not just packaging), contact us within 7 days of delivery.

Email us at hello@hearthnco.com with:

  • Your order number
  • Clear photo(s) of the damage

We'll review and offer a replacement at no extra cost if damage is confirmed. Return shipping is free for defective items or if we made an error. Damage caused by wear, misuse, or external factors is not eligible for refund or replacement.

Product Use Disclaimer

Please follow all usage and safety instructions included with your product and listed on our website. We are not responsible for injuries or misuse resulting from improper use.

If you experience discomfort or sensitivity, discontinue use immediately and contact us for support.

Shipping & Delivery Disclaimer

We work hard to ship your order on time, but we're not liable for:

  • Delays caused by the courier or customs
  • Lost, stolen, or misrouted packages after shipment

We recommend reaching out to the courier for tracking or delivery concerns.